![]() ![]() Use the arrow keys to select Diagnostics and press the Enter key.When the Dell logo appears, press the F12 key to enter the One-time Boot Menu.Running Dell SupportAssist Preboot System Assessment or enhanced Preboot System Assessment (Dell PSA or ePSA) If the computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist. Running hardware-diagnostic test using Dell SupportAssist ![]() Dell offers both integrated and online diagnostics. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. If the audio playback issue persists, go to the next step. Under Hardware and Sound, click Troubleshoot audio playback.Under System and Security, click Find and fix problems.Right-click Start, and then select Control Panel.How to run the Windows Sound Troubleshooter in Microsoft Windows 8.1 or 8? Follow the on-screen instructions to complete the troubleshooting process. ![]()
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